Shipping policy
Do you ship overseas?
Yes, we currently provide delivery services to the following regions:
- Hong Kong
- Macau
- Taiwan
- Singapore
- Malaysia
Shipping fees will be automatically calculated based on your delivery address during checkout.
How are shipping fees calculated?
Delivery options and delivery fees for Hong Kong:
- We will ship your order via SF Express to the delivery address you provided, including SF Stations/SF Centers/EF Lockers for self-pickup. The standard delivery time is approximately 2-5 working days.
- Enjoy free local delivery service with a single purchase of HK$450 or more at Bauhaus. If a single purchase is less than HK$450, a shipping fee of HK$30 will be charged.
Delivery options and delivery fees for overseas regions:
- We will ship your order via SF Express to the delivery address you provided. The standard delivery time is approximately 5-14 working days.
Free shipping thresholds and delivery fees:
- Macau：
- Free shipping for orders of MOP$450 or more. For orders below this threshold, a delivery fee of MOP$30 will be charged.
- Taiwan：
- Free shipping for orders of NT$1,700 or more. For orders below this threshold, a delivery fee of NT$180 will be charged.
- Singapore：
- Free shipping for orders of SG$130 or more. For orders below this threshold, a delivery fee of SG$20 will be charged.
- Malaysia：
- Free shipping for orders of MYR$420 or more. For orders below this threshold, a delivery fee of MYR$68 will be charged.
Important Notes:
All deliveries will be carried through courier service; Please remark on the date of delivery upon checkout and ensure the recipient can sign off the delivery. Bauhaus is not responsible for any damage caused after receipt by a recipient other than the buyer.
The carrier that we recommend strives to provide quick and efficient delivery services to customers but delivery time may vary due to customs processing times of different countries, delivery method selected, logistic arrangements, weather and seasonal holidays (i.g. Christmas, Chinese New Year and Easter). We have no control over the delivery time of the carrier and will not be legally responsible for any situation arising from the delivery process or standard of delivery.
How can I track my order?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. You will receive an email of dispatch once your order is collected by carrier for delivery (usually within 2 to 3 working days after order placed). To ensure easy tracking, the email will include details of the delivered items, order number and website of the delivery company for you to track the order status.
Customs, Taxes, and Real-Name Authentication Requirements for Taiwan and International Orders
Special requirements for Taiwan orders:
To comply with Taiwan customs regulations, all Taiwan orders require EZ Way Real-Name Authentication. Please provide the recipient's full name in Chinese and personal ID number when placing the order for shipping purposes.
Customs and Taxes:
When delivery is requested outside of Hong Kong, you may be considered an importer and must comply with all the laws and requirements of the country in which you are delivering the items. You may be required to pay additional fees including customs clearance fees, import taxes/duties, or apply for import permits. Bauhaus has no control over these charges and does not assume responsibility for the duties and/or taxes arise from the ordered products.
Important Notes:
- Goods will be declared at their full retail value for customs purposes.
- Custom policies vary widely from country to country; contact your local customs office for further information.
- By completing the purchase process, you agree to take responsibility for all additional fees, taxes, or import documentation.
- If the products are returned to Bauhaus by a customs office, we will be charged 50% of the total purchase amount to cover the delivery charge and administrative expenses incurred.
