Orders and Payments
What payment methods do you support?
We support multiple payment methods including:
Credit cards (Visa, Mastercard, American Express, China UnionPay), Tap & Go, Apple Pay, Google Pay, Paypal
Customers will be directed to the bank's 3D secure page when they proceed to checkout. Customers are required to obtain a 6-digit "one-time password" (OTP) SMS through their mobile number registered with the bank and will need to enter the password to authenticate the cardholder's identity for transactions. Customers should pass 3D secure verification to complete the payment.
The issuing bank determines whether the customer needs to enter a one-time password at the end of the checkout. The issuing bank has the opportunity to exempt the customer from entering the OTP step according to the customer's usual credit card usage and risks.
If the credit card used for checkout does not support 3D-Secure, the payment will be completed without 3D secure authorization. In this case, customers will go through the normal credit card checkout process.
Alipay (HK), Alipay (CN) and Paypal
Customers will be directed to the relevant payment apps or website to login for payment when they proceed to checkout. Customers should review the total amount before pay. Once the payment transaction is completed, you will be returned to www.bauhaus.com.hk .
Limitation of Online Payment Amount
Please check the limitation of online payment amount due to the different policy of banks.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, please contact us to exchange for a preferred style or return for a refund.
What size should I buy?
If you're not sure which size is right for you, please refer to the sizing guide located on the product page.
Do you support product repair?
Of course! As long as there is any problem with the goods, repairing services are available within 30 days after you sign-off the delivery upon presentation of the invoice.
Shipping & Delivery
What is the shipping policy?
We are dedicated to offer convenient online shopping experience to customers. Simply choose your products and provide the delivery address, and we will take care of the rest.
Bauhaus uses a unified local express service (SF Express) SF Express customers can choose:
1. Delivery to residential / industrial and commercial addresses in Hong Kong
2. To SF stations / SF centers / EF Locker
3. 7-11 / OK Store convenience store pickup
Enjoy free local delivery service with a single purchase of HK$600 or more at Bauhaus. If a single purchase is less than HK$600, a shipping fee of HK$40 will be charged. *Except China, Macau, Taiwan and other overseas regions.
Delivery costs are calculated upon checkout based on a flat rate per order regardless of the quantity or weight of purchased items. All orders will be settled in Hong Kong Dollar. All deliveries will be carried through courier service; Please remark on the date of delivery upon checkout and ensure the recipient can sign off the delivery. Bauhaus is not responsible for any damage caused after receipt by a recipient other than the buyer.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. You will receive an email of dispatch once your order is collected by carrier for delivery (usually within 2 to 7 working days after order placed). To ensure easy tracking, the email will include details of the delivered items, order number and website of the delivery company.
The carrier that we recommend strives to provide quick and efficient delivery services to customers but delivery time may vary due to customs processing times of different countries, delivery method selected, logistic arrangements, weather and seasonal holidays (i.g. Christmas, Chinese New Year and Easter). We have no control over the delivery time of the carrier and will not be legally responsible for any situation arising from the delivery process or standard of delivery.
Customs and Taxes
When delivery is requested outside of Hong Kong, you may be considered an importer and must comply with all the laws and requirements of the country in which you are delivering the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance. Bauhaus has no control over these charges and does not assume responsibility for the duties and/or taxes arise from the ordered products. Custom policies vary widely from country to country; contact your local customs office for further information. If the products are returned to Bauhaus by a customs office, we will be charged 50% of the total purchase amount to cover the delivery charge and administrative expenses incurred.
Plastic Shopping Bag Charging
Pursuant to the Product Eco-responsibility Ordinance, Plastic Shopping Bag Charging commenced on 1 April 2015. If customers request for shopping bags, Bauhaus will provide each shopping bag at a charge of HK$2.50 (HK$1.00 plastic shopping bag charging plus HK$1.50 payment gateway fee). We encourage environmental awareness so the maximum purchase quantity of shopping bags is equal to the quantity of ordered items in the single order. We will arrange to refund the amount for exceeded quantity of plastic shopping bag without any notification.
Do you ship overseas?
That's for sure! We provides global delivery services, enjoy hassle-free online shopping for your own wardrobe or gifts for families and friends overseas.
Shipping charges will be calculated at checkout.
Exchanges and Returns
Can I ask for a return or exchange?
Thank you for shopping with us. We hope that you're happy with your order. If for any reason you're not fully satisfied, you can return any purchase within 7 days of receipt after you sign-off the delivery by sending an email to firstname.lastname@example.org along with your order number and product code.
We will get back to you with the arrangement of return. Product exchange arrangement will depend on the inventory level. Please follow the instruction and return the product by SF Express. The delivery fee is borne by the customer unless it relates to a product defect.
Please be noted that:
Products must be in original condition, with all tags attached, and must be returned with the original undamaged box and/or packaging. Once we receive your return item(s), it will go through a quality check to ensure it is in good condition and complies with our return and refund policy. Any damaged, modified or broken products cannot be accepted and will be returned to your order address by SF Express (cash on delivery).
After the return has been approved, we will deliver the new product to the order address as soon as possible. The refund of paid amount will be made if required. Any store credits applied to purchase the refunded product will also be refunded to your membership account.
- Return and exchange of non-defective Flash Sale item will not be accepted.
- Any request of return and exchange over 7 days after you signed-off the delivery will be declined.
Please feel free to contact us for further enquiries on exchanges and returns.
Bauhaus reserves the right of final decision in case of dispute.
Any questions about your order or general enquiries?